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New sim card

Maire
Level 1: Joiner
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on ‎10-09-2020 15:25 - last edited on ‎10-09-2020 15:39 by

on ‎10-09-2020 15:25 - last edited on ‎10-09-2020 15:39 by

Hi,

As I couldn't locate my SIM I requested a new one a few months ago. When I received this [Removed] I followed the instructions on the card and activated in by topping up. I was given no other instruction on how to change over to it.

However, I needed to keep my old number so (having found the old sim in the meantime) I tried that, received a text to Swap and actioned that.

So all is well except that the credit (£10) I put on the (temporary) sim has not moved across. Can you credit this to my account please.

Many thanks.

Maire

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MI5
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on ‎10-09-2020 15:34

on ‎10-09-2020 15:34

@Maire 

Any credit should automatically be transferred within 24 to 48 hours.

If not, you need to call 4445 and speak to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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