Solved: Re: New phone

Lucy9 · ‎16-09-2021

Hi there, I went yesterday to go get a new upgrade phone from the local

o2 shop as I have for the last 20 years.
I have come away with a longer term contract than the one I was on paying more money tgsn the usual £60 a month I usually pay and once I got home and shared the new phone to my friends abd followers I was informed this phone value is going to drop with in the next day as the new iPhone 13 is out, I had no idea , I feel silly and I’m not happy with the phone I have been left with for the next 3 years !!😫😫
is there anything I can do ?

MI5 · ‎16-09-2021

@Lucy9

Go back to the store and cancel the upgrade.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-09-2021

@Lucy9

Go back to the store and cancel the upgrade.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New phone

Nighthawk M6 SIM/account issue

present bill view call history

Missing order

How to escalate an issue relating to fraud?

Want to cancel but I don't have access to the phon...