Solved: New phone since March not picked up by MyO2

AlanN · ‎30-06-2020

Hi, had a new Samsung S10 since March 2020 (not from O2), but its now end of June and MyO2 app and account access via browser are still both showing old S5 and old IMEI. Im on monthly SIM only contract. What do you need to do to get phone info updated? Am I missing any functionality due to incorrect info. Thanks in advance

MI5 · ‎30-06-2020

@AlanN

It doesn't really make any difference but if you want it changing, call O2

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎30-06-2020

@AlanN

It doesn't really make any difference but if you want it changing, call O2

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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