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New phone order

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Neilcalepsy
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on ‎10-05-2022 16:45

on ‎10-05-2022 16:45

How do i find out or speaknto someone as i ordered a new phone friday payed for Saturday delivery its now tuesday and hace had nothing apart from an order confirmed email 

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MI5
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on ‎10-05-2022 16:49

on ‎10-05-2022 16:49

@Neilcalepsy

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151755 Posts
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  • 28843 Solutions
Registered:

on ‎10-05-2022 16:49

on ‎10-05-2022 16:49

@Neilcalepsy

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jenni30
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on ‎10-05-2022 23:27

on ‎10-05-2022 23:27

I’d like to no the answer to this as well as I ordered new phone on 25th of April and couriers seem to have lost it and no one nos where it is or seems to be doing anything about it 

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pgn
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on ‎10-05-2022 23:30

on ‎10-05-2022 23:30

@Jenni30 - if you don't use Social Media, the numbers for O2 Customer Services are all in here - try to call around 08:15 to get onto the queue, and the wait should be bearable: Guide: Coronavirus Community Help and Support 

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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