New phone delivery

[Kyle661]

Ordered new phone, was meant to come today wasn’t even attempted to be delivered, was sat at the window waiting for him while checking the tracker, dpd are rubbish!! Changed delivery date for tomorrow and I bet he still don’t come, and won’t let me change any instructions or anything as I’m a flat above a shop on the corner!

[jonsie]

You need to contact O2.
All numbers are in this guide

Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying Upgrade to be connected to an advisor.
8.00am is the best time to call if you can.