New order

[Ton]

I’ve ordered an I pad weeks ago now been trying to get in touch to find out what’s going on but the customer service number cuts me off and I’ve emailed and got no reply can anyone help please

[MI5 · Accepted solution]

@Ton 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[GENSERICd3]

Hi @MI5  and whole o2 community. May I ask about example of final email reg. order confirmation - after all checks etc. I'm a bit confused. On line order made 28/01/21, few hours after 4 emails received with legal documents then last one ( same day) ''We've received your order. You're all set'' and listed item's ordered, order number etc. 

Is this final confirmation of my order ? Thanks for support

[MI5]

@GENSERICd3 

Yes, that would indicate acceptance and the processing of your order.

[GENSERICd3]

Hi all. @MI5  right after 3 weeks waiting for my order I was forced to call o2 CS . One of the customer service rep informed me just my order has been cancel [ credit file check ] THANKS @o2 for informed me not- I'm your customer with 6 P/M accounts all accounts up to date no lates etc.. upgraded 2 weeks ago one of account - no problem with upgrading to new device. Ridiculous for the first time o2

[MI5]

@GENSERICd3 

I would guess it's the 6 other contracts that are the reson for refusal, but unfortunately, O2 won't ever tell you why.

[GENSERICd3]

@MI5 99% A moment ago I asked my friend who is a sales manager in one of the mobile networks - confirmed. What if I want 10 contracts .. this is so  wired anyway have a good Sunday people