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New customer ordered delayed

Lorraine5
Level 1: Joiner
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Registered:

on ‎17-06-2020 15:01

on ‎17-06-2020 15:01

I have been told to contact sender which I have spent 2 hours going around in circles.  Need to know what the delay is and expected delivery date now.  Any idea who I would speak to and how I contact anyone on this site

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gmarkj
Level 66: Unequalled
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on ‎17-06-2020 15:08

on ‎17-06-2020 15:08

Customer services are who you need to speak to.
The number that seems to get the most resolutions is 0800 587 4005.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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LukasB
Former Staff
In response to gmarkj
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on ‎18-06-2020 15:22

on ‎18-06-2020 15:22

Hey @Lorraine5 did you manage to speak someone and get this sorted or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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