New customer can’t contact anyone can’t get number across

[Abilita]

Does anyone work for this company? Just joined regretting it already just automated messages and I need to port my number across. Automated service has rejected it twice hopeless

[Cleoriff · Accepted solution]

@Abilita 

Heres info re porting number to O2

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If you need to contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

[TallTrees]

Hello @Abilita 

Welcome to the o2 Community Forum 

You can do this on line here~

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

Good Luck

Hope this helps you ~ Very best wishes TallTrees

[jonsie]

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.