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New contract

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Annmarie
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on ‎10-10-2019 23:40

on ‎10-10-2019 23:40

Hi i ordered a new contract iPhone 6s on mobile phones direct the contract price was £7.50 per month but the my02 app says its £24 a month, please can you sort this before the contract is used...
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MI5
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‎11-10-2019 11:10 - edited ‎11-10-2019 11:11

‎11-10-2019 11:10 - edited ‎11-10-2019 11:11

@Annmarie 

I've found the details of your offer:

6s.JPG

As you will see, I have highlighted the words "£24 Before Cashback"

The information on their website states:

Cashback

This deal benefits from £396.00 cashback provided by Mobile Phones Direct which will reduce the standard monthly line rental by £16.50 per month when divided over the 24 month term of the network contract.

The cashback is claimable by instalments in months 6, 9, 12, 15 and 18 and instructions on how to claim will be provided with your order.

 

Please check your order details from Mobiles Direct to see how to claim but you should be aware that O2 will bill you a standard tariff rate of £24 every month.

If this is not acceptable to you, you can cancel within 14 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎11-10-2019 00:31

on ‎11-10-2019 00:31

Hi @Annmarie 

 

This is a customer community with no access to your account.

 

Please call customer service in the morning and ask them to explain the monthly charges.

 

You have a 14 day change of mind period and if you aren't happy with the contract you need to cancel and return everything to the retailer. 

 

If you got a handset with the contract you would be paying for that too. £7.50 would be airtime. 

 

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎11-10-2019 06:29

on ‎11-10-2019 06:29

@Annmarie 

I would also check with mobiles direct as there may be a discount or cashback deal that you need to apply for.

If the offer is still being advertised, post a link and we can look at it for an explanation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎11-10-2019 11:01

on ‎11-10-2019 11:01

Welcome to the community @Annmarie!

 

I hope you find the advice above useful, and if you have any other questions, please let us know slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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MI5
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‎11-10-2019 11:10 - edited ‎11-10-2019 11:11

‎11-10-2019 11:10 - edited ‎11-10-2019 11:11

@Annmarie 

I've found the details of your offer:

6s.JPG

As you will see, I have highlighted the words "£24 Before Cashback"

The information on their website states:

Cashback

This deal benefits from £396.00 cashback provided by Mobile Phones Direct which will reduce the standard monthly line rental by £16.50 per month when divided over the 24 month term of the network contract.

The cashback is claimable by instalments in months 6, 9, 12, 15 and 18 and instructions on how to claim will be provided with your order.

 

Please check your order details from Mobiles Direct to see how to claim but you should be aware that O2 will bill you a standard tariff rate of £24 every month.

If this is not acceptable to you, you can cancel within 14 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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