Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎10-10-2019
Accepted Solution

New contract

Hi i ordered a new contract iPhone 6s on mobile phones direct the contract price was £7.50 per month but the my02 app says its £24 a month, please can you sort this before the contract is used...
Posts: 83,184
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: New contract

Hi @Annmarie 

 

This is a customer community with no access to your account.

 

Please call customer service in the morning and ask them to explain the monthly charges.

 

You have a 14 day change of mind period and if you aren't happy with the contract you need to cancel and return everything to the retailer. 

 

If you got a handset with the contract you would be paying for that too. £7.50 would be airtime. 

 

Guide: How to find help & contact O2 

Posts: 114,069
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract

@Annmarie 

I would also check with mobiles direct as there may be a discount or cashback deal that you need to apply for.

If the offer is still being advertised, post a link and we can look at it for an explanation.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: New contract

Welcome to the community @Annmarie!

 

I hope you find the advice above useful, and if you have any other questions, please let us know Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 114,069
Topics: 568
Solutions: 15,372
Registered: ‎04-04-2012

Re: New contract

[ Edited ]

@Annmarie 

I've found the details of your offer:

6s.JPG

As you will see, I have highlighted the words "£24 Before Cashback"

The information on their website states:

Cashback

This deal benefits from £396.00 cashback provided by Mobile Phones Direct which will reduce the standard monthly line rental by £16.50 per month when divided over the 24 month term of the network contract.

The cashback is claimable by instalments in months 6, 9, 12, 15 and 18 and instructions on how to claim will be provided with your order.

 

Please check your order details from Mobiles Direct to see how to claim but you should be aware that O2 will bill you a standard tariff rate of £24 every month.

If this is not acceptable to you, you can cancel within 14 days.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)