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New contract

Brooke1
Level 1: Joiner
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You have 14 days to cancel a new contract. How do I do this as well as send the phone back?
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MI5
Level 94: Supreme
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@Brooke1 

Help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Brooke1 

Help here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Marjo
Former Staff
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Hey there @Brooke1 , sorry to hear you wish to cancel your new contract. Let us know if you got everything arranged ok since you last posted, and if you have any additional questions.

 

Cheers for the helpful link above @MI5 thumbsup

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