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New Website - How Do I Access Previous Bills

Leonora7
Level 1: Joiner
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Simple question. The only bill I seem to be able to view now that the website has been 'improved' is last month's. Is this a temporary glitch or is there some devilish way the previous bill content has been hidden. Any help appreciated.

 

Thanks.

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MI5
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So who can help @O2Georgina 

Any suggestions please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 19
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jonsie
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O2Georgina
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I believe @Anonymous  is trained

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Message 13 of 19
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MI5
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@jonsie wrote:

God....?


Our only hope currently............

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 19
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Anonymous
Not applicable

@O2Georgina thanks for the tag @Leonora7 will private message you.

Message 15 of 19
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jonsie
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@Anonymous 

Is there a way that mere mortals can access these bills without having to consult the 'trained' advisers?

Message 16 of 19
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Anonymous
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@jonsie Will have to do some investigating into what's happening with the billing pages within my02 on the 360 system.

 

 

Message 17 of 19
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jonsie
Level 94: Supreme
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@Leonora7 wrote:

Simple question. The only bill I seem to be able to view now that the website has been 'improved' is last month's. Is this a temporary glitch or is there some devilish way the previous bill content has been hidden. Any help appreciated.

 

Thanks.


👍

Message 18 of 19
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Leonora7
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Thank you to O2Simon for sorting this out.

Message 19 of 19
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