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Level 1: Joiner
Posts: 3
Registered: ‎07-01-2021

New Phone

I ordered a. ew phone for click and collect before lockdown. The delivery company has informed me it has been delivered but i’ve had nothing from the store. I’ve had emails from o2 to pay my bill but i haven’t received the phone yet.
Posts: 100,791
Topics: 768
Registered: ‎14-01-2013

Re: New Phone

@Amy16 

O2 should be arranging for this to be delivered to your home.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 3
Registered: ‎07-01-2021

Re: New Phone

i have tried to call o2, but the robot voice will tell me to go online to myo2 and then hang up.
Posts: 100,791
Topics: 768
Registered: ‎14-01-2013

Re: New Phone

Sorry @Amy16  but you'll have to keep trying. 8am in the morning is usually the best time to call.

Try every number in the link I posted.

*The Game Is On*

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Level 50: Versatile
Posts: 7,032
Registered: ‎26-03-2014

Re: New Phone

There is also an update below from o2:
https://community.o2.co.uk/t5/Welcome-News/Store-Click-amp-Collect-Orders-Update/m-p/1427725#M34687
Basically o2 will be getting your phone sent to your home (billing) address.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here