New Direct Debit has appeared on my account

[FiO]

I've had a second direct debit from Telefonica for £0.00 with a date of 00/00/0000 apper on my bank account, triggering a security alert. Anyone know whether this is O2 doing something routine, an error or something suspicious?

[madasaf1sh · Accepted solution]

@FiO 

Do you have a refresh plan, as one will be for the device and one for the airtime

It could be that you have been moved to the new billing system, which has generated a new direct debit to be generated..

This page might help https://www.o2.co.uk/help/account-and-billing/your-bill

[Bambino]

@FiO If you're still concerned about any activity you think is suspicious, speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[ridlydidly]

I just phoned O2 and due to a change in bank details new DD references have been issued so the new DD replaces the old one