Solved: Need to speak to a representative

ES65 · ‎10-05-2023

The only thing that shows in my account is "Manage my 02 wifi account"? I do not have an 02 wifi account? I have a pay as you go phone which I upgraded to the £15.00 so I would have free minutes. That has not happened and I keep receiving texts telling me calls to/from UK will cost £2.00 per minute?

MI5 · ‎10-05-2023

@ES65

That would be the cost of using your phone if you were abroad?

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-05-2023

@ES65

That would be the cost of using your phone if you were abroad?

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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