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Need to receive a text to use sim swap,but I can't receive texts because I haven't activated my SIM,

Yryehdhfkgkf
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Title. I just upgraded my phone since my old phone stopped getting a signal. My new phone isn't getting a signal either, so I assume I need to use the SIM swap. Problem is it needs to send me a verification code to my number, which I cannot access since I can't get a signal.. I'm stuck. Is there anything I can do? I was on a call to customer service but it fng cut out! I really don't fancy spending another hour on hold just to be hung up on. This has been an unbelievably frustrating experience, I just want a working phone!!

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MI5
Level 94: Supreme
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@Yryehdhfkgkf 

Put your old sim in the new phone to start the process Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@Yryehdhfkgkf 

 

The only way to do it is via the phone, and if the team are busy then they are busy then you will need to hang on im afraid, and betwen 5 and 8 is one of the busiest times to call customer services (in any company). 

 

The best time to call is around 8am in the morning, as the call centre opens.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 120773 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Yryehdhfkgkf 

Put your old sim in the new phone to start the process Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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