Title. I just upgraded my phone since my old phone stopped getting a signal. My new phone isn't getting a signal either, so I assume I need to use the SIM swap. Problem is it needs to send me a verification code to my number, which I cannot access since I can't get a signal.. I'm stuck. Is there anything I can do? I was on a call to customer service but it fng cut out! I really don't fancy spending another hour on hold just to be hung up on. This has been an unbelievably frustrating experience, I just want a working phone!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
The only way to do it is via the phone, and if the team are busy then they are busy then you will need to hang on im afraid, and betwen 5 and 8 is one of the busiest times to call customer services (in any company).
The best time to call is around 8am in the morning, as the call centre opens.
This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
