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Need to leave as bill too much

Anna16
Level 1: Joiner
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My contract finishes 21 Nov 

my payments have gone up this month due to inflation. 
I need to leave ASAP, 

mots my daughter phone and she only uses on average 13GB data a mth she has a contact for 60GB and need to leave to sim only been told on the 21oct but looking it says 21 November.

please can you advise what I can do she doesn’t require a new phone just sim only abs I can move to another company for a lot less by the looks of it! So how do I terminate this contract! Many thanks 

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MI5
Level 94: Supreme
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@Anna16 

You can upgrade to a sim only at anytime you wish but you must pay off what's owed on the phone first, or wait until the last device payment is made.

You can upgrade to a sim only in your MyO2.

upgrade2.PNG

If you wish to leave, how to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120736 Posts
  • 605 Topics
  • 18184 Solutions
Registered:

@Anna16 

You can upgrade to a sim only at anytime you wish but you must pay off what's owed on the phone first, or wait until the last device payment is made.

You can upgrade to a sim only in your MyO2.

upgrade2.PNG

If you wish to leave, how to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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