Need confirmation of purchase, model number and IMEI number for insurance

[Mothas]

Hello, I lost my phone in Greece at the end of March. 
I wiped it, blocked it with O2 and reported it and put an insurance claim in.

my insurers have asked for confirmation of the phone, it’s purchase via a receipt and an official O2 letter with the IMEI number on it. How do I go about getting those things as they aren’t available via  my02

thanks in advance 

[pgn · Accepted solution]

It is in your myO2, under the Unlock device section - but if you contact O2 via Social Media, they should be able to send you a letter to confirm, @Mothas - links just below this post.

[MI5]

@Mothas 

You need to ask O2 for a standard insurance letter.

You cannot download everything you need in one place yourself so needs a call or contact with customer services.