This is a community of o2 customers @JoannaW , so we can't help with that.
You can get in touch with customer services either by phone or on social media. All numbers and links to the different platforms are in the guide below:
Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
