Name change

[Cj171]

Hi

I want to shorten my first name on my O2 account from Christopher to Chris so it matches my Virgin account name.

Because of this small difference I had had loads of problems when I applied for Volt. 

I can’t make the change with Virgin as you’re only allowed 10 characters 

Tried to do it via O2 chat, none of them seem to understand what I’m asking

Any suggestions would be appreciated 

[MI5 · Accepted solution]

@Cj171 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Cj171]

Thanks for the reply, I’ll message them on Twitter 

[Cj171]

Tried Twitter, got an automated response saying somebody would get back to me - they didn’t 

Now I’ll try messaging on Facebook 

[gmarkj]

As you don't seem to be getting very far @Cj171 I'll see if the community advisors can help.

Any chance you can assist with this @O2Lisa ?

[O2Lisa]

Thanks for the tag @gmarkj 

@Cj171 I’ll message you privately and we can look in to this for you 😊

[Cj171]

Thank you