Solved: NEARLY TWO WEEKS

HELP1231 · ‎02-02-2023

upgraded to iphone 14 plus on the 20th january, still not received my phone , ive contacted 02 and dpd they just keep passing the book , im really fed up now , so bad this service from both companies .

MI5 · ‎02-02-2023

@HELP1231

It's O2's responsibility to get it to you, not for you to have to chase DPD.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-02-2023

@HELP1231

It's O2's responsibility to get it to you, not for you to have to chase DPD.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

HELP1231 · ‎02-02-2023

Cheers for advice , il try and contact them on twitter

jonsie · ‎02-02-2023

You need to be firm with O2 sales and insist they order a new phone to be delivered to you immediately

Then sales can take up their own issue with DPD and some of their dodgy drivers

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-02-2023

@HELP1231 wrote:
Cheers for advice , il try and contact them on twitter

If all else fails, threaten them with legal action for breach of contract.

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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