MyO2 app forgotten pin

[Sue38]

Hi All

I have changed the pin on my O2 app and have forgotten it. Is there any way to retrieve a forgotten pin or reset it. I can still sign in to the O2 app using email & password.

Thank you for the Guide to the My O2 App as I was previously unaware there was an alternative way to sign in.

thanks

Sue

[jonsie]

Try uninstalling the app and rebooting the phone. When you reinstall it may ask you to set up a pin again.

Other than that you would need to contact customer service.

[MI5]

Yes, I'm pretty certain uninstalling forces a new PIN setup.

[Sue38 · Accepted solution]

Thank you All

The problem is now solved. I tried a few more times to remember my MyO2 pin, then got a screen message to say that as I had tried to input an incorrect pin several times I should log in with email and password. A log in screen then came up. I logged in and was asked to set a pin (without needing to know the forgotten pin), I did this & it works perfectly. I can now log in again as normal using the new pin

thanks

Sue

[jonsie]

Good news, glad you sorted it 

[MI5]

Thanks for letting us know.