cancel
Showing results for 
Search instead for 
Did you mean: 

MyO2 and O2 Ask

pgn
Level 76: Forum Legend
  • 38632 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

Anyone else's recent MyO2 update (version 10.8.29) result in the icon on Android disappearing from where you usually find it on your phone, and also what looks like Aura (from O2 Ask days!) reappearing at the bottom of the front screen? 

 

Many other spooky changes in functionality, too... Funny, and not "ha-ha" either...

 

Screenshot_20190710-212450__01.jpg

Message 1 of 15
3,319 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Well spotted @pgnThe new Aura integration in My O2  is where customers can talk, type or search our help and support content. You can also ask questions such as “How many minutes do I have left?” and “Where is my nearest store?”. Give it a go and let us know how you get on with it. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 15 of 15
2,881 Views
14 REPLIES 14

jonsie
Level 94: Supreme
  • 94227 Posts
  • 611 Topics
  • 7019 Solutions
Registered:
Message 2 of 15
2,638 Views

pgn
Level 76: Forum Legend
  • 38632 Posts
  • 241 Topics
  • 1736 Solutions
Registered:
Message 3 of 15
2,636 Views

jonsie
Level 94: Supreme
  • 94227 Posts
  • 611 Topics
  • 7019 Solutions
Registered:
Message 4 of 15
2,629 Views

Cleoriff
Level 94: Supreme
  • 126241 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@pgn 

I'm seeing the same (on version 10.8.29)

 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 15
2,625 Views

pgn
Level 76: Forum Legend
  • 38632 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

@jonsie wrote:

Mine looks nothing like that, what version are you on?


10.8.29 as at bottom of settings page. 

 

On Android P. 

 

Screenshot_20190710-220205.jpg

Message 6 of 15
2,619 Views

jonsie
Level 94: Supreme
  • 94227 Posts
  • 611 Topics
  • 7019 Solutions
Registered:
Message 7 of 15
2,610 Views

Anonymous
Not applicable
I assume this is yet to come for iOS? I’m on iOS 12.3.1 with myo2 version 9.5.4
Message 8 of 15
2,595 Views

jonsie
Level 94: Supreme
  • 94227 Posts
  • 611 Topics
  • 7019 Solutions
Registered:

Apparently they stopped rolling out the latest update to android, presumably for an issue with it. It had already rolled out to some customers. iOS will be rolled out later if I remember correctly at the end of July. Maybe this is the ssue you are seeing @pgn  @Cleoriff ??

Message 9 of 15
2,590 Views

pgn
Level 76: Forum Legend
  • 38632 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

@jonsie wrote:

Apparently they stopped rolling out the latest update to android, presumably for an issue with it. It had already rolled out to some customers. iOS will be rolled out later if I remember correctly at the end of July. Maybe this is the ssue you are seeing @pgn  @Cleoriff ??


Could be. Had to go hunt for it and put its icon back in the space its predecessor occupied... Odd behaviour, yes. 

Message 10 of 15
2,589 Views