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My02

Joshua25
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

on ‎30-09-2023 11:42

on ‎30-09-2023 11:42

Hello I’m trying to log into my02 but it’s saying new account smash take up to 48 hours of longer than 48 hours contacts for help and it’s been over 48 hours it’s been 5 days 

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MI5
Level 94: Supreme
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on ‎30-09-2023 11:47

on ‎30-09-2023 11:47

@Joshua25 

Try deleting and reinstalling the app first.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
  • 11104 Posts
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on ‎30-09-2023 15:40

on ‎30-09-2023 15:40

@Joshua25 

Delete the app, restart your 'phone and reinstall the app - the restart in the middle can be important. 

That works on many occasions. 

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