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My02 App

Tegan2610
Level 1: Joiner
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I have placed an order as a new 02 customer for iphone 13 pro max but cannot get in to my sky app to view order as it says it takes 48hrs to set up account but my order was placed on Saturday , how can I view my order ?

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MI5
Level 94: Supreme
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@Tegan2610 

Your account won't be set up until your device is dispatched.

You'll receive an email with tracking details when it leaves O2.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150953 Posts
  • 646 Topics
  • 28765 Solutions
Registered:

@Tegan2610 

Your account won't be set up until your device is dispatched.

You'll receive an email with tracking details when it leaves O2.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@Tegan2610 

 

You mention the My Sky App, do you mean the my O2 app, as the 2 are different....

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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