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My tariff disappeared on my app

Zamira
Level 1: Joiner
  • 1 Posts
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on ‎16-03-2024 23:01

on ‎16-03-2024 23:01

I received a message that I have to pay for my tariff. Once my payment got processed, I didn’t see any top ups showing up on my tariff, instead my pay as you go balance topped up. Once i tried to access my tariff, app states that i did not have one at all. Please, can you help me with this matter?

Thank you in advance.

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MI5
Level 94: Supreme
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on ‎16-03-2024 23:06

on ‎16-03-2024 23:06

@Zamira 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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