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My phone does not connect to any O2 wifi.

Vicks-
Level 1: Joiner
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Registered:

My iPhone 11 since upgrading from a 7 will not connect to any O2 wifi. I have been on the network for over 6 years, but unfortunately, since upgrading to the 11 my phone will not connect to any O2 wifi. I have this issue with only O2 wifi and underground wifi.

 

I have tried resetting my network and phone however when trying to connect to any o2 wifi it will not allow me to connect at all. I have spoken to many 'Gurus' on the chat system but none of them can help. I am due for an upgrade but worried that this will continue on my new phone. Has anyone had this issue and was able to fix it? Is it worth taking it in to O2 and asking them what can be done? as i have spoken to many and they have no idea what and how it is not connecting. 

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MI5
Level 94: Supreme
  • 126920 Posts
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Registered:

@Vicks- 

The MAC address from your old phone is still registered and will need to be deleted by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Vicks- 

The MAC address from your old phone is still registered and will need to be deleted by O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Former Staff
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Hi there @Vicks- have you managed to sort this out with the advice given above?

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