This is a customer to customer Community so there is no one here who can look into that
Contact Sales
Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255, free from any phone or landline
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
