My order

[Nazanen]

Hello  good morning I have purchase of Sim cards only and I ordered it on 28th of November and also, I haven’t received my SIM card yet. I really don’t know what should I do because my monthly allowance is started which is I cannot use this is not fair for me pay for something to not use could you check when I am going to receive my Sim card, please

this is my order number: NC*********

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[Enlli]

Lot of problems at the moment 

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

X Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[Oxonian]

And just to add @Nazanen that when your SIM arrives, O2 will usually credit your account for the period from your ordering it to receiving it if you give them a call. 👍