My order

[Simutesm1]

Hello I ordered phone and sim card to be delivered today. I didn't received any email for tracking. I have order number [mod edit: please do not post phone numbers on the public board. Thanks!] . I don't know where my phone is ! I order it last Saturday.

[Cleoriff · Accepted solution]

@Simutesm1 

If you haven't had a dispatch email re your phone, it won't be coming today I'm afraid.

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

You need to contact O2 on any number in this guide. Guide: Coronavirus Community Help and Support 

[Simutesm1]

So unprofessional from O2. I order it week ago for today they had 7 days to sort out my phone and sim card and nothing! 

[madasaf1sh]

@Simutesm1 

There are severe constraints on deliveries at the moment, due to lack of drivers, handsets not been made in enough volume for demand due to silicon delays, and also getting stuff into the UK is a nightmare at the moment.

Also they may be doing additional checks on your account if it is your first account with o2.