My old sim does not fit my new phone

[elainechatwin61]

My old sim does not fit my new phone

[madasaf1sh]

@elainechatwin61 

Check if you can pop out the middle of the sim card as there is usually a nano sim in the middle. If not then you will need to either

a) Pop to an o2 store with PhotoID for a replacement sim

b) contact o2 Guide: How to find help & contact O2  and they will post one out to you, just be very aware if you do this they will stop your current sim immediately,.

[TallTrees]

Hello @elainechatwin61 

Sims often push out to smaller ones but if you need to update to a new style sim in a push out set  to suit most mobile phones, 

Your best going in store. 

Especially at this time of year.

[MI5]