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Brian4 · ‎10-03-2020

My o2 showing wrong phone

Brian4 · ‎10-03-2020

Hi. My o2 is saying I am using my old phone iPhone 6.
I have been using an iPhone XR for the last 6 months. I have looked on here for tips on how to change this to the correct phone but nothing seems to work. Even the Guru’s have failed to help. Anyone on here able to help.
Just as a side note I gave my iPhone 6 to my wife but her my o2 is saying she is still using her iPhone 5.

MI5 · ‎10-03-2020

@Brian4

Lots of reports of this issue just lately.

Customer service are the only ones that can change the actual phone to show the correct details but it is supposed to update automatically.

Keep calling until someone fixes it for you Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎16-03-2020

Is there any update on your situation @Brian4? Have you had a chance to speak to customer services yet?

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