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My o2 not working

jizzer
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Just joined the network.....not a great experience so far ....current climate taken into account

 

Ported number from EE but set up my o2 with number that came with SIM card 

 

No offer  of Disney for 6 months in extras 2 calls to customer services 50 mins one guy answered seemed not interested said would transfer call but dropped it.

second attempt just gave up .

 

Number finally ported now the My O2 app comes up with my ported number but can't click on anything else just get the "something went wrongl been like That for 2 days .

 

Im beginning to agree something did go wrong maybe me changing networks .

 

Not a great start the systems seem to work fine when signing up or taking your payment.... but seemingly not for resolving issues .......

 

Can anyone help ? 

 

 

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Cleoriff
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Hi @jizzer 

Delete the app and reinstall. It may take a few days to catch up as systems are running very slow

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

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jizzer
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Already tried that .....the systems don't seem to run slow when taking your order or first payment though......

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Cleoriff
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david_
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im getting same thing with err code 500

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Cleoriff
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@david_ wrote:

im getting same thing with err code 500


I've answered on your other post @david_ 

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MI5
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Me too slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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abdul2
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same with me. everything worked fine until i changed the numbers and now i cant see my data usage or pay for my bills.

and on top of that whenever i go to turn off adult filter it says im a business account??? im literally a student why would i have a businesss account
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jonsie
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abdul2
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what do you mean? i just bought the sim/contract, put the sim in then used my PAC to change my number. now i got my old number back but my o2 is messed up
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