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My o2 app

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Spurs4141
Level 1: Joiner
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‎21-03-2024 19:41

‎21-03-2024 19:41

Has stopped letting me into my o2 app keeps saying oops there is a problem the app is not ready for you yet but I have had it for years. Joke 

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MI5
Level 94: Supreme
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‎21-03-2024 19:48

‎21-03-2024 19:48

@Spurs4141 

You and thousands of others.

Recent changes have screwed everything up.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150989 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎21-03-2024 19:48

‎21-03-2024 19:48

@Spurs4141 

You and thousands of others.

Recent changes have screwed everything up.

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Weirdwoolly
Level 1: Joiner
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‎22-03-2024 17:39

‎22-03-2024 17:39

202 have not been able to resolve this for me. There's obviously a tech glitch they need to fix.

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MI5
Level 94: Supreme
  • 150989 Posts
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  • 28767 Solutions
Registered:

‎22-03-2024 17:47

‎22-03-2024 17:47

@Weirdwoolly 

It's effecting many hundreds of customers.

It needs reporting to 202 so they can log it against your account as an issue or else it may never get resolved.

There are some workarounds that may work but again, O2 need to help with that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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