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My o2 app

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Royce84
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on ‎02-12-2022 22:12

on ‎02-12-2022 22:12

I forgot my password for the My o2 app so I went ahead and changed it but when I try and sign in on the app it keeps saying that the password is wrong, I know it's not wrong because I can sign in to my account on the o2 website.

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MI5
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on ‎02-12-2022 23:19

on ‎02-12-2022 23:19

@Royce84 Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎02-12-2022 22:21

on ‎02-12-2022 22:21

@Royce84 

Try deleting the app and reinstalling it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Royce84
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on ‎02-12-2022 22:32

on ‎02-12-2022 22:32

I've tried that but it still says the same thing every time 

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MI5
Level 94: Supreme
In response to Royce84
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on ‎02-12-2022 23:19

on ‎02-12-2022 23:19

@Royce84 Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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