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Anonymous · ‎12-01-2017

Hi I cjanged my password to sign into the o2 app and it keep telling me that I have no bill or contract. But a friend of mine was able to sign into his my own my o2 app with his details and it worked. Hes using a pay as you go iphone 5s and am using a pay as you go Sony Experia E5. Can someone please help me with this problem as I do not understand that the my O2 app will work on his phone and not on mine.

Cleoriff · ‎12-01-2017

Hi @Anonymous Have a look at this help link. http://www.o2.co.uk/help/apps/my-o2-app

It's probably due to you changing the password. If it doesn't update overnight and you are still unable to log in then you should contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎12-01-2017

Hi @Anonymous Have a look at this help link. http://www.o2.co.uk/help/apps/my-o2-app

It's probably due to you changing the password. If it doesn't update overnight and you are still unable to log in then you should contact customer services http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎13-01-2017

Specific account issues can only be dealt with by contacting customer services http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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