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Level 1: Joiner
Posts: 5
Registered: ‎03-07-2019
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My o2 app not recognised ported number

When I go into my o2 app on the Web and want to go into my details it does not recognise my ported number it keeps saying its going to send a text to the now defunct O2 number how do I get around this so I can access my details with my ported number I had to add my ported number under add products as this was the only way I could see my balance and to top up my balance
Posts: 114,037
Topics: 568
Solutions: 15,369
Registered: ‎04-04-2012

Re: My o2 app not recognised ported number

@Pete61 

You'll need to speak to customer service to get them to do it manually.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎03-07-2019

Re: My o2 app not recognised ported number

Thanks @MI5
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Level 1: Joiner
Posts: 5
Registered: ‎03-07-2019

Re: My o2 app not recognised ported number

How do I unmark go to the solution and mark the correct answer which should be @MI5 and not my own doh
Posts: 114,037
Topics: 568
Solutions: 15,369
Registered: ‎04-04-2012

Re: My o2 app not recognised ported number

@Pete61 

Hi mate, I think you can unmark it in the options for the post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)