My o2 app not recognised ported number

[Pete61]

When I go into my o2 app on the Web and want to go into my details it does not recognise my ported number it keeps saying its going to send a text to the now defunct O2 number how do I get around this so I can access my details with my ported number I had to add my ported number under add products as this was the only way I could see my balance and to top up my balance

[MI5 Level 94: Supreme · Accepted solution]

@Pete61 

You'll need to speak to customer service to get them to do it manually.

http://www.o2.co.uk/contactus

[Pete61]

Thanks @MI5

[Pete61]

How do I unmark go to the solution and mark the correct answer which should be @MI5 and not my own doh

[MI5 Level 94: Supreme]

@Pete61 

Hi mate, I think you can unmark it in the options for the post.