Re: My o2 app no working

darrenney02 · ‎19-02-2020

The My o2 app don’t seem to be working on my iPhone the day.
I would not load up. So I logged out and now it will not let me log back in to the app.
All seems fine on the my o2 website but not the app.
Any help or ideas would be great, thanks.

Darren

MI5 · ‎19-02-2020

@darrenney02

There is currently a fault https://community.o2.co.uk/t5/Welcome-News/My-O2-app-currently-unavailable/m-p/1294009#M33109

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎19-02-2020

The app has a known issue at the moment

https://community.o2.co.uk/t5/Welcome-News/My-O2-app-currently-unavailable/m-p/1294009#M33109

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

darrenney02 · ‎19-02-2020

Thanks for the replies and links.
Hope the app gets fixed soon.

Darren

Sirwolfie · ‎19-02-2020

Thanks for the update. Let’s hope it’s working soon.

MI5 · ‎19-02-2020

You're both welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎20-02-2020

Hey @darrenney02 , @Sirwolfie , there's been some fixes implemented to the My O2 app following the issue - would you refresh and try again and see if it works for you now?

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