My o2 app issue

[Migsy1]

How do I remove a red number 1 symbol in my support section in my o2 app even though I don’t have a notification in the app

[madasaf1sh]

@Migsy1

Have you checked in Aura and see if there message waiting for you in their.


If not it could be a notification alert is stuck, so one option is to uninstall the app and then reinstall it and see if it is their.

[Migsy1]

I don't seem to have aura as I am on pay as you go and I have tried to delete app and reinstall but no luck

[MI5]

@Migsy1 

Is there not a red dot next to one of the sections when you tap in the support tab?

[Migsy1]

No it’s just a red dot on the support tab and when u go into it there is nothing

[MI5]

@Migsy1 

I would next find the app in the phone settings and clear cache and data to see if that resets it. 

[Migsy1]

You can’t clear individual app cache on a iPhone

[MI5]

@Migsy1 

Didn't know you had an iPhone, but you can clear cache on individual apps by deleting them in a specific way (not by pressing and holding the app).

1: Go to Settings > General > iPhone Storage. Scroll down to the list of apps and tap on one that you want to clear.

2: Next, tap Delete App. Tap Delete App again to confirm.

3: If you want to reinstall the app (without the documents and data you’ve just deleted), go to the App Store and reinstall it.

[Migsy1]

I have tried that in the exact way u suggest but with no luck

[MI5]

I am at a loss as to why then @Migsy1 

However, @olivertwist2007 had the same issue here https://community.o2.co.uk/t5/My-O2/O2-App-Support-Notification-won-t-go/m-p/1377645 so not sure if he ever solved it or not as there was no solution on the thread.