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My o2 app has stopped showing my balance

darrenney02
Level 2: Apprentice
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As of the day I have noticed my o2 app now says where it should show my balance. Now says something went wrong. We can’t show your balance right how. Please try again later. 
Yet if I got to My o2 website it shows my balance. 
Is the My o2 app playing up.

 

Darren

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MI5
Level 94: Supreme
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@darrenney02 


There is a known issue with payments, bolt ons and some other services which O2 are working on and hope to have fixed overnight.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@darrenney02 


There is a known issue with payments, bolt ons and some other services which O2 are working on and hope to have fixed overnight.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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darrenney02
Level 2: Apprentice
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Thanks for your quick reply and info.

Darren

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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