Solved: My o2 and iPad Pro new customer

TomNews · ‎17-09-2020

recently bought a new iPad Pro online. It says it is delayed and delivery will be made in next two weeks, which is fine. But it also says i can track my order on my o2. But i dont seem to be able to find 'my order' in my o2. It also says as follows,

My O2 products and services
You don't have any products or services in this My O2 account.

I'm wondering why i dont have any service even though i just took out a new contract.

can someone help?

MI5 · ‎17-09-2020

@TomNews

Your MyO2 will be set up when the ipad is disptched.

You will then be able to track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-09-2020

@TomNews

Your MyO2 will be set up when the ipad is disptched.

You will then be able to track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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