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Level 1: Joiner
Posts: 1
Registered: ‎22-02-2021

My o2 account

I have changed my tariff recently but now I can not access my account.

Posts: 115,488
Topics: 571
Solutions: 15,815
Registered: ‎04-04-2012

Re: My o2 account

@John20B 

There is a known issue with MyO2 currently.

O2 are investigating it still.

@TheresaV 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 167
Topics: 13
Registered: ‎29-09-2016

Re: My o2 account

@John20B Hi, I have been having this problem for over a week now.

O2 are trying to fix it...  But no news...

If you need to check your credit, available data or change tariff you can do so by phoning 4444 on PAYG.

Posts: 83,940
Topics: 580
Solutions: 4,225
Registered: ‎04-01-2009

Re: My o2 account

Monthy  customers can text BALANCE to 21202 and will receive a text with remaining allowances

P&G customers can send the same text to 20202

Posts: 115,488
Topics: 571
Solutions: 15,815
Registered: ‎04-04-2012

Re: My o2 account

@John20B @mm7000gb 

Clear browser cache and data and try again as O2 think they have fixed it now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 608
Registered: ‎10-08-2020

Re: My o2 account

 


@MI5 wrote:

@John20B @mm7000gb 

Clear browser cache and data and try again as O2 think they have fixed it now.


Thank you @MI5 

 

Please do try again @John20B @mm7000gb now as this should be fixed now smiling

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Posts: 167
Topics: 13
Registered: ‎29-09-2016

Re: My o2 account

@TheresaV I've just come back online and MY O2 is working now, thanks. thumbsup

@MI5  I had already tried that (Along with everything else) But cheers for the suggestion. thumbsup