My new sim doesnt work

[Sarge1]

I subscribed to a new contract but the link to confirm in my O2 doesnt woek and its now nearing 72 hours. By mistake I applied to keep my pay as you go number to tne new sim so that now doesnt work too!

[MI5 · Accepted solution]

@Sarge1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Sarge1]

Thank you. I shall call them when they open tomorrow.

[MI5]

Welcome