My deposit

[Yettie]

I’m still expecting my deposit
It was showing negative in my o2 account but it’s not longer there anymore and I haven’t received my deposit yet
Who has this same issue

[Yettie]

Help

[Cleoriff]

@Yettie 

Systems are running very slow due to the current crisis. If you have paid your bill in full for 3 months, you should get a refunded deposit on your 4th bill. You need to be patient though

Contact details for O2  https://www.o2.co.uk/contactus 

[Yettie]

Yes I paid my 4th bill on the 21st
They kept saying they’ll refund it

[jonsie]

If it's now showing as zero then the refund process has started from the date it went zero.

[Yettie]

I’ve gotten my deposit already
I sent a DM to O2 twitter account

[Cleoriff]

Well done @Yettie 

[jonsie]

Well done @Yettie