My bill

[Beverley2]

Why is my bill so high?

[TallTrees]

Hi @Beverley2 

Welcome to the o2 Community forum 

You will need to check in MYO2 

OR with o2 customer services here 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

[MI5]

@Beverley2 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

[gmarkj]

These might also help:

Guide: How do I get to the 'Download Bill' page? - check what the charges are for

Guide: Have you fallen for or been conned into a premium rate scam? What to do next - if the charges are for premium messages

Guide: Accidental MMS Sending and How to Avoid it - if the charges are for MMS messages

Guide: Tips to avoid unexpected charges on your bill - a general list of things to avoid

Guide: Spend Caps & Charge to Mobile on O2 - a guide on setting a spend cap