cancel
Showing results for 
Search instead for 
Did you mean: 

My bill

Beverley2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Why is my bill so high?

Message 1 of 4
405 Views
3 REPLIES 3

TallTrees
Level 50: Versatile
  • 11251 Posts
  • 120 Topics
  • 374 Solutions
Registered:

Hi @Beverley2 

Welcome to the o2 Community forum 

You will need to check in MYO2 

OR with o2 customer services here 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

 



HAPPINESS IS BEE SHAPED

Message 2 of 4
403 Views

MI5
Level 94: Supreme
  • 149813 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@Beverley2 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
398 Views

gmarkj
Level 66: Unequalled
  • 12664 Posts
  • 95 Topics
  • 1155 Solutions
Registered:

These might also help:

Guide: How do I get to the 'Download Bill' page? - check what the charges are for

Guide: Have you fallen for or been conned into a premium rate scam? What to do next - if the charges are for premium messages

Guide: Accidental MMS Sending and How to Avoid it - if the charges are for MMS messages

Guide: Tips to avoid unexpected charges on your bill - a general list of things to avoid

Guide: Spend caps on O2 - a guide on setting a spend cap

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 4
381 Views