on 09-02-2024 16:46
on 09-02-2024 16:49
Hi @Beverley2
Welcome to the o2 Community forum
You will need to check in MYO2
OR with o2 customer services here
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or phone them on 202 or 0344 809 0202 (contract)
4445 or 0344 8090222 (PAYG)
on 09-02-2024 16:54
This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
on 09-02-2024 17:16
These might also help:
Guide: How do I get to the 'Download Bill' page? - check what the charges are for
Guide: Have you fallen for or been conned into a premium rate scam? What to do next - if the charges are for premium messages
Guide: Accidental MMS Sending and How to Avoid it - if the charges are for MMS messages
Guide: Tips to avoid unexpected charges on your bill - a general list of things to avoid
Guide: Spend caps on O2 - a guide on setting a spend cap
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here