My bill

[Anita99]

I just wanted to let whomever it concern know that I intend too pay my phone bill on Friday the 1st November. I understand that this is late, I thought I had paid my bill but I was of course mistaken and intend too pay it in full on the 1st. Sorry for any inconvenience caused. 

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[Bambino]

@Anita99 If you've been disconnected, use Skype to call the 0800 number for free and follow the advice above:

Guide: A Guide to Skype 

When you speak to Payment Management, set up a Direct Debit to avoid this happening again.

https://www.o2.co.uk/help/account-and-billing/payment-support