@Saskia1
Your MyO2 won't be active until your device is shipped.
You can then track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs
However, your phone may be out of stock at this time of year so you need to wait for O2 to send the dispatch email.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
