My app/ phone order

[Saskia1]

I’m a new customer with o2. I can’t get into my o2 app! Also I ordered a phone on the 29th December, but I haven’t received and updates was supposed to get it within a day or 2. Keeps saying I don’t have an account!

[MI5 · Accepted solution]

@Saskia1 

Your MyO2 won't be active until your device is shipped.

You can then track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

However, your phone may be out of stock at this time of year so you need to wait for O2 to send the dispatch email.

[Saskia1]

Okay thank you. Was just curious as I was told that my phone was in stock and would be with me within a day and haven’t got anything but will wait another few days

[MI5]

@Saskia1 

O2 don't have a live stock system, so could show in stock when it's not.