My account is showing 1.99GB of data still to go but I’ve had a text saying it’s run out

[bigtript]

My data shows 1.99 GB remaining but I’ve had a text saying it’s run out (& I’m not able to connect to internet or text). Help please!

[Cleoriff · Accepted solution]

@bigtript 

You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[bigtript]

Thanks - will give it go tomorrow!  Frustrating that I can’t buy more data anyhow as the plan shows it’s fine.  Major gremlins…

[JenaiAdam]

I had exactly the same, but I received this msg just before my data renewed.Bit of a con if you ask me.Hoping you might pay up for extra