My O2 usage is blank

[Punit]

Hello, I have recently joined O2, set up the My O2 app fine, it used to work but now when I come onto it the "usage" section on the homepage where it tells you data/minutes/texts is blank and look as if they are unable to load properly. This is quite annoying as if I go over my limits I'm sure they will blame me rather than take responsibility for their app not working properly. Is there a way to fix this please?

[MI5 · Accepted solution]

@Punit 

Try deleting the app off your phone.

Reboot, then reinstall it.

If that doesn't work, call customer service to reset your account Guide: How to find help & contact O2 

[Anonymous]

Just delete & reinstall, it’s a glitch. Happened to me a couple of times & the app has been updated over the past couple of days

[gmarkj]

I had this as well, but needed someone at o2 customer services to do something before it worked.

[jonsie]

There are quite a few customers having this problem at the moment so there is definitely an issue with O2.